Warranty Information

At A-Z Bus Sales, we are committed to providing our valued customers, like yourself, with the same quality of services after the sale as we provided you during the buying process. We like to view our relationship as a partnership for as long as you own your bus. We are happy to be of service regarding any warranty questions or concerns!
Do I have to take my vehicle to A-Z for warranty repair?
You may potentially take your vehicle to a third party authorized warranty repair center OR perform the work yourself and get reimbursement. In either case you will need to contact A-Z Warranty to receive preauthorization.

NOTE: Performing repairs without preauthorization will make you ineligible for reimbursement and may result in voiding your warranty.
When does my warranty start?
Your warranty goes into effect at the mileage and date the bus was delivered or registered with the DMV, whichever comes first.
What is the warranty for?
Your warranty is a written guarantee, issued by the manufacturer, promising to repair or replace components on your vehicle that are deemed defective, for a predetermined period of time.
Who do I contact when I have an issue with my vehicle?
If you recently received your vehicle (within 60 days) you should contact the A-Z Service Department closest to you.
Northern California: 800-827-5993 | Southern California: 800-827-5993.


If you have had your vehicle for more than 60 days, contact A-Z’s Warranty department at 800-827-5993.

Warranty & Customer Service Team

Crystal Ortego

Warranty Manager
All Locations

Ashley Villapando

Warranty Administrator
Colton

Alyssa Valles

Warranty Administrator
Colton
A-Z Warranty Administrator Sacramento

Teresa Warner

Warranty Administrator
Sacramento

Eric Casarez

Warranty Administrator
Texas

Do you have repair or post delivery questions?

For any Warranty related inquiries, please complete the Warranty Request Form below.

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Featured Parts

Need a Quote?

To request a quote or for additional information on a VMI/Revability Van, please call A-Z Bus Sales or complete the form below, A regional sales manager will contact you shortly.

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MBTA/CALACT Purchasing Cooperative

For more information please contact the Commercial/Transit Division or complete and submit this form. 

Need a Quote?

To request a quote or for additional information on a BraunAbility Van, please call A-Z Bus Sales or complete the form below, A regional sales manager will contact you shortly.

Need a Quote?

To request a quote or for additional information on a ADA shuttle bus, please call A-Z Bus Sales or complete the form below, A regional sales manager will contact you shortly.

PPE - Protection Equipment

For more information please complete and submit this form.
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Specifications
Base Chassis
Ford Transit 350HD Passenger Van
GVWR
10,360 lbs
Minimum Wheelbase
148 in
Electric Vehicle Supply Equipment (EVSE)
Level 2 (6.6 kW) and Level 3 (up to 80 kW) with J1772 CCS Combo
Efficiency
61 MPGe / EPA City and 66 MPGe / EPA Highway
All Electric Range*
60 miles     |     120 miles
Battery Capacity
43 kWh     |     86 kWh
Charge Time
5.5 hours (Level 2)     |       11.25 hours (Level 2)

1 hour (Level 3)           |       1.5 hours (Level 3)
Payload and Passenger Capacity**
15 passengers including driver
Maximum Speed
65 mph (electronically limited)
Peak Power
215 HP (160 kW)
Torque Rating (after transmission)
733 lb-ft (994 Nm)
Warranty
• Base Chassis: Ford standard warranty

• EV Conversion: Lightning Systems standard warranty

(Powertrain and battery 5 year / 60,000 miles)
Analytics
• Preventive Maintenance • Range Analysis • Driver Behavior