Warranty Information

At A-Z Bus Sales, we are committed to providing our valued customers, like yourself, with the same quality of services after the sale as we provided you during the buying process. We like to view our relationship as a partnership for as long as you own your bus. We are happy to be of service regarding any warranty questions or concerns!

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Do I have to take my vehicle to A-Z for warranty repair?

You may potentially take your vehicle to a third party authorized warranty repair center OR perform the work yourself and get reimbursement. In either case you will need to contact A-Z Warranty to receive preauthorization.

NOTE: Performing repairs without preauthorization will make you ineligible for reimbursement and may result in voiding your warranty.

When does my warranty start?

Your warranty goes into effect at the mileage and date the bus was delivered or registered with the DMV, whichever comes first.

What is the warranty for?

Your warranty is a written guarantee, issued by the manufacturer, promising to repair or replace components on your vehicle that are deemed defective, for a predetermined period of time.

Who do I contact when I have an issue with my vehicle?

If you recently received your vehicle (within 60 days) you should contact the A-Z Service Department closest to you.
Northern California: 800-827-5993 | Southern California: 800-827-5993.

If you have had your vehicle for more than 60 days, contact A-Z’s Warranty department at 800-827-5993.

Warranty & Customer Service Team

Crystal Ortego

Warranty Manager
All Locations

Ashley Villapando

Warranty Administrator
Colton

Alyssa Valles

Warranty Administrator
Colton

Teresa Warner

Warranty Administrator
Sacramento

Eric Casarez

Warranty Administrator
Lubbock

Kris Matranga

Outside Warranty CSR
All Locations

Do you have repair or post delivery questions?

For any Warranty related inquiries, please complete the Warranty Request Form below.

"*" indicates required fields

Name*

First Last

Job Title*

Company Name*

Email*

Phone*

Address*

Street Address City State ZIP Code

Vehicle Repair Information

Vehicle Owner Name*

First Last

Make/Model*

Vehicle Identification Number*

Vehicle Mileage*

Complaint

Cause

Correction

Labor Reimbursement*

Yes

If "Yes" please provide Labor Invoice

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Labor Hours:

Labor Rate:

Labor Total:

Comments:

Parts Information

Part(s) Reimbursement*

Yes

Part(s) Number:

Quantity:

Part(s) Cost:

Part(s) Description:

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Specifications
Base Chassis	Ford Transit 350HD Passenger Van
GVWR	10,360 lbs
Minimum Wheelbase	148 in
Electric Vehicle Supply Equipment (EVSE)	Level 2 (6.6 kW) and Level 3 (up to 80 kW) with J1772 CCS Combo
Efficiency	61 MPGe / EPA City and 66 MPGe / EPA Highway
All Electric Range*	60 miles \| 120 miles
Battery Capacity	43 kWh \| 86 kWh
Charge Time	5.5 hours (Level 2) \| 11.25 hours (Level 2) 1 hour (Level 3) \| 1.5 hours (Level 3)
Payload and Passenger Capacity**	15 passengers including driver
Maximum Speed	65 mph (electronically limited)
Peak Power	215 HP (160 kW)
Torque Rating (after transmission)	733 lb-ft (994 Nm)
Warranty	• Base Chassis: Ford standard warranty • EV Conversion: Lightning Systems standard warranty (Powertrain and battery 5 year / 60,000 miles)
Analytics	• Preventive Maintenance • Range Analysis • Driver Behavior

Specifications
Base Chassis	Ford E-450 Shuttle, Cutaway, Stripped Chassis
GVWR	14,500 lbs
Minimum Wheelbase	176 in
Electric Vehicle Supply Equipment (EVSE)	Level 2 (6.6 kW) and Level 3 (up to 80 kW) with J1772 CCS-1 Combo
Efficiency	61 MPGe / EPA City and 66 MPGe / EPA Highway
All Electric Range*	80 miles \| 120 miles
Battery Capacity	86 kWh \| 129 kWh
Charge Time	(Level 2) 11.25 hours \| 16.75 hours (DC Fast Charge) 1.5 hour \| 2.25 hours
Payload and Passenger Capacity**	7,980 lbs \| 7,200 lbs (Weight of body is part of total payload)
Maximum Speed	65 mph (electronically limited)
Peak Power	241 HP (180 kW)
Torque Rating (after transmission)	790 lb-ft (1071 Nm)
Warranty	• Base Chassis: Ford standard warranty • EV Conversion: Lightning Systems standard warranty (Powertrain and battery 5 year / 60,000 miles)
Analytics	• Preventive Maintenance • Range Analysis • Driver Behavior

Specifications
Base Chassis	Ford F-550 (regular cab)
GVWR	17,500 - 19,500 lbs
Minimum Wheelbase	217 in
Electric Vehicle Supply Equipment (EVSE)	Level 2 (6.6 kW, 13.2 kW optional) DC Fast Charge (up to 80 kW) Connector J1772 CCS-1 Combo
All Electric Range*	100 miles
Battery Capacity	122 kWh
Charge Time	(Level 2 at 6.6 kW) 15.5 hours (DC Fast Charge at up to 80 kW) 2 hours
Maximum Speed	65 mph (electronically limited)
Peak Power	241 HP (180 kW)
Torque Rating (after transmission)	811 lb-ft (1100 Nm)
Warranty	• Base Chassis: Ford standard warranty • EV Conversion: Lightning Systems standard warranty (Powertrain and battery 5 year / 60,000 miles)
Analytics	• Preventive Maintenance • Range Analysis • Driver Behavior

Warranty Information